Tutor: Serona Woo

Serona has over 16 years of experience as a Global Trainer in the banking industry specialised in Anti-Money Laundering and Terrorist Financing, Financial Crime, Fraud, Operational Risk, and Training. She has conducted training for banking professionals globally spanning over 20 countries as a certification path for their respective roles in the bank.

As a Master Trainer in Managing Financial Crime Risk courses, she has facilitated train-the-trainer sessions globally to ensure all levels of bank employees from both First Line and Second Line of Defence are trained. Target audiences include Relationship Managers, Call Centre Leaders, Senior Leaders/Management, AML Investigators, FCC Advisory Officers, and Money Laundering Reporting Officers.

Business segments and support units include Retail Banking, Wealth Management, Commercial Banking, Private Banking, and Global Banking. Delivering in numerous countries including Hong Kong, China, Taiwan, Philippines, Singapore, Malaysia, Brunei, Indonesia, Thailand, Vietnam, India, Maldives, Sri Lanka, Mauritius, and the UK.

At ICTA, Serona is responsible for delivering training courses for Anti-Money Laundering, Compliance, and Financial Crime Prevention in the APAC Region. She is certified by Harvard as a higher education facilitator. As the global lead for human and wildlife trafficking, we know that it is very challenging to stop human trafficking alone, we need to collaborate and work together to eradicate slavery in our lifetime as it greatly impacts the most vulnerable people in the world. If we can all play our part in whatever way we can, no matter how small it is, we can make this world a better place.